Department of Orthopaedic Surgery

The Department of Orthopaedic Surgery offers services and programs through the following Divisions. Use these links to directly access all our Department sites.

Orthotics & Prosthetics

Frequently Asked Questions

1. Will my insurance cover this?
2. How long will it take to get my device?
3. Do I need an appointment?
4. How do I care for my device?
5. What do I need to bring to my appointment?
6. What types of insurance do you accept?
7. Do you accept Medicaid? What is the Medicaid process?
8. Do you accept Medicare? What is the Medicare Process?
9. What is the policy for adjustments?
10. Who do I contact if I have a question about a bill?

1. Will my insurance cover this?

The office you are seen in will call your insurance company to verify orthotic/prosthetic benefits. The office will notify you of your portion due prior to the delivery of your item. It is important to remember that nothing is ever a guarantee of payment therefore you may be responsible for a portion of the services received from us. Each insurance policy is different. If you choose, you can contact your insurance company on your own and ask them to explain your benefits for orthotic and prosthetic services.

We urge you to be fully aware of the provisions of your policy prior to your appointment. Your insurance policy is a contract between you and your insurance company. We will assist you in receiving the maximum benefits possible and, at your request, will assist in submitting your claims. The final responsibility for payment remains with you.

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2. How long will it take to get my device?
Each patient receives individualized treatment. From the evaluation, we determine what your treatment plan will require and what type of prostheses/orthoses is best suited for your needs. The fabrication of this device may require impressions, drawings, measurements and models. On average, most orthotic devices will take two-three weeks to be completed. Prosthetics, however, can take longer. Due to the specialization and individualization of our practice, it is best to consult your practitioner at your initial visit to work with him/her on the amount of time needed to make your device.

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3. Do I need an appointment?
Yes! We see all our patients on an appointment basis and request that you call in advance so we can reserve a time for you. In the case of emergencies, please contact the nearest office and notify them that you need to be seen as soon as possible. Our offices will do their best to schedule you as quickly as possible.

If you cannot keep an appointment, please notify us immediately. We ask that you give us 24 hours notice.

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4. How do I care for my device?
At the time of device delivery, the practitioner will go over the information with you and you will have the opportunity to discuss the care of your device and ask any questions at that time.

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5. What do I need to bring to my appointment?
For your initial appointment, we ask that you arrive 10-15 minutes prior to your actual time in order to allow for the necessary paper work to be completed. At your appointment you will need to have a photo id, your insurance card and your prescription/referral. If you have Medicare or Medicaid, please be sure to have a current copy of your card with you. Please note that at the initial visit you will be asked to complete a patient information sheet. The patient information sheet requests general information such as phone number, address, social security number, date of birth and so forth. If you have any specific questions about what you may need to bring for your appointment contact the office you will be seen in.

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6. What types of insurance do you accept?
We accept numerous HMO’s, PPO’s and other commercial insurances. In addition, we are a provider for Medicare and Medi-Cal. Please contact one of our offices for additional assistance.

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7. Do you accept Medicaid? What is the Medicaid process?
Yes, we accept Medicaid. You must first call to schedule an appointment. Please let the patient care coordinator know that you have Medicaid when calling to schedule your appointment. On your initial visit, please be sure to have your current Medicaid card with you. Please note prior approval may be needed for some devices and may therefore affect the timeliness of your care. At anytime, please feel free to contact any of our offices with questions or concerns regarding Medicaid, its processes and procedures.

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8. Do you accept Medicare? What is the Medicare Process?
We accept Medicare however, we are not obligated to take assignment on all cases therefore you may be responsible for some or all of your services. If you have a question about Medicare, or whether or not we will take assignment, please contact any one of our offices for additional assistance.

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9. What is the policy for adjustments?
All devices have a 90-day warranty. If you need an adjustment or repair in the first 90-days, please call the office you were seen in for an appointment. Please contact the office where you were seen to schedule an appointment.

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10. Who do I contact if I have a question about a bill?
If you have a question about a bill you can contact the office where you were seen .